Opportunity Name: Program Management Administrative Clerical and Technical Services III (PACTS-III)

Solicitation Number: 70SBUR24R140000001, 0002, 0003

Agency: Department of Homeland Security (DHS)

Sub-Agency: Us Citizenship & Immigration Services

Financial Considerations
Contract Value:




Solicitation Date:

February 29, 2024

Proposal Due Date:

Amendment 0002 Released on 29 March
Proposals Due on 12 April 2024

Award Date:

Q1-Q2 FY2025


Non-IT Administrative, Logistics & Management



Competition Type:SDVOSB, WOSB, 8(a) and HUBZone

Multiple Award, IDIQ DHS Projecting 96 Awards, 32 per Functional Category.


Functional Area 1: 541611 (19)
Functional Area 2: 561110 (15)
Functional Area 3:541330

Size Standard:FC1 = $24.5M; FC2 = $12.5M; FC3 = $25.5M
Contract Term:

2-year Base + 3 x 1-year options

Contract Type:

FFP, T&M Labor Hour, IDIQ





Thomas (Tom) Foglesong
(240) 353-0681


The Program Management, Administrative, Operations (Clerical), and Technical Services program, hereafter referred to as PACTS II, is designed to establish a portfolio of Department-wide Indefinite-Delivery, Indefinite Quantity (IDIQ) contracts for non-information technology (IT) support services that will enable DHS business and program units to accomplish their mission objectives, as well as cross-organizational missions. In support of Executive Order 13360, PACTS II is a 100% SDVOSB set-aside consisting of two (2) Functional Categories (FCs) of services; FC1 will include Program Management (P), Operations (OS) (i.e. clerical), and Technical (T) services; and FC2 will include Administrative (A) services.

The contracts issued as a result of this solicitation will be available for use by all offices of the U.S. Department of Homeland Security (DHS).

The Contractor shall provide services under the designated Functional Category, in accordance with issued task orders (TOs). TOs will be issued in accordance with the procedures set forth in Section G of the resultant contract. Additionally, TOs may include incentives, performance- based measures, or option periods.

The scope of services under PACTS II is defined in Section C.


C.1.1 Objective

The primary goal of this acquisition is to establish a suite of Department-wide Indefinite-Delivery Indefinite-Quantity (IDIQ) contracts for non-IT (Program Management, Technical, Operations (Clerical), and Administrative) services that will enable DHS to accomplish mission objectives. The acquisition and resulting multiple award contracts will collectively be referred to as PACTS II and are designed to offer a broad range of services and solutions to fulfill component and departmental service needs. This Statement of Work (SOW) is comprised of two (2) comprehensive Functional Categories (FC) of services: (FC1) Program Management (P), and Technical (T) services; and (FC2) Administrative and Operations (OS) Services, (A). Specific requirements will be further identified and defined at the TO level.

C.1.2 Scope

PACTS III is composed of the following three comprehensive Functional Categories (FCs) of services that each have a primary NAICS code that further describes the scope of work that can be procured under each FC:

The contractor shall provide DHS with the full range of services that are within the scope of each FC. Specific requirements will be further identified at the Task Order (TO) level per the specific requirements of the ordering activity. The services provided under PACTS III will supply DHS within the 50 United States, the District of Columbia, and outlying areas as defined within Federal Acquisition Regulation Pait 2. The contractor shall furnish the necessary labor personnel, materials ( equipment, facilities, travel, and ancillary labor), and other direct costs required to satisfy the TO requirements.

All prime contractors awarded IDIQ contracts under PACTS III must have small business size status in one of the following four socio-economic categories: Service-Disabled Veteran-Owned (SDVOSB), Women-Owned Small Business (WOSB), Historically Underutilized Business Zone (HUBZone), and 8(a) program.

C.2 Functional Categories

The Contractor shall furnish the full range of solutions and services necessary to meet the scope of the requirement of this contract and individual TOs issued under it. All solutions and services must meet the DHS policies, standards, and procedures identified in the individual TOs.


The contractor shall provide support services for administrative management issues. Services under this FC may also include, but are not limited to, general management consultants that provide a full range of administrative, or other management consulting services. Contractors will be required to fulfill any of the services below, but are not limited to the following:

    1. Management Support – for situations where the preponderance of work is Program Management in nature with day-to-day operations such as:
      • Financial Planning (excluding investment advice) and budgeting
      • Records Management
      • Office Planning
      • Strategic and Organizational Planning
      • Physical Distribution and Logistics
      • Management Advisory Services
      • General Management Consultants (including administrative or management consulting services)
    2. Program management
      • Contractor shall provide program management support to government personnel.


The contractor shall provide a range of business operations support services to include letter drafting, document editing or proofreading, typing, word processing or desktop publishing, other secretarial services, such as answering telephone calls and relaying messages to clients, postal and mailing services and one or more other office support se1vices, such as facsimile support. Contractors will be required to fulfill any of the services below, but are not limited to the following:

  • Word Processing/Typing, Paper Shredding, Transcription, Stenographic- for situations that require duties typically associated with a secretary, administrative assistant, or office management operations
  • Contract/Procurement/ Acquisition Suppo1i for situations that require contract support, management, or services
  • Court Reporting- for situations that support legal and court services, or policy analysis
  • Mailing/Distribution, Courier/Messenger to assist with mail room operations, shipping, and chain of custody procedures.

C.2.3 FC3 – Engineering Services-NAICS code 541330

The Contractor shall provide services in the support of physical laws and principles of engineering in the design, development and utilization of machines, materials, instruments, structures, processes, and systems. The assignments undertaken may involve any of the following activities: provision of advice, preparation of feasibility studies, preparation of preliminary and final plans and designs, provision of technical services during the construction or installation phase, inspection and evaluation of engineering projects and related services. Contractors will be required to fulfill any of the services below, but are not limited to the following:

    1. Program Management Support – for situations where the preponderance of work is Engineering in nature
    2. Program Evaluation/Review/Development, and Operations Reseat-di/Quantitative Analysis – for situations where the preponderance of work is engineering and the day-to-day operations involve program management, staff planning, or analysis (excluding capabilities to perfo1m an Independent Test Agent [ITA] for level 1 and 2 Major Acquisition Programs)
    3. Environmental Management
      • Environmental Site Assessments and Planning
      • Environmental Consulting and Remediation
      • Engineering Process Improvement
    4. Systems Engineering and Training:
      • Lifecycle Management
      • Configuration Management
      • Quality Assurance
      • Requirements Analysis
      • Concept Development
      • Design Documentation and Technical Data
      • Data Management and Analytics
    5. Mechanical Engineering Services
      • Robotics Automation Engineering Services – design, integration, and related consulting services
      • Prototype and Fabrication Support/Modeling and Simulation
    6. Technical Writing: documentation of service manuals and other support materials for operational requirements

Incumbent Details

34 Awardees of PACTS-II


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