Opportunity Name: Program Management Administrative Clerical and Technical Services III (PACTS-III)

Solicitation Number: TBD

Agency: Department of Homeland Security (DHS)

Sub-Agency: N/a

Financial Considerations
Contract Value:




Solicitation Date:

Draft RFP Released in Q2 FY2023
2nd Draft Promised
Industry Day Promised, June-July
GARDANT Match Making
RFP Projected for August-September

Award Date:

Q1 FY2025


Non-IT Administrative, Logistics & Management



Competition Type:SDVOSB, WOSB, 8(a) and HUBZone

Multiple Award (34 for PACTS-II), IDIQ DHS Projecting 60 Awards.


Functional Area 1: 541611 (19), Functional Area 2: 561110 (15)
Functional Area 3:541330

Size Standard:FC1 = $24.5M; FC2 = $12.5M; FC3 = $25.5M
Contract Term:

2-year Base + 3 x 1-year options

Contract Type:

FFP, T&M Labor Hour, IDIQ





Thomas (Tom) Foglesong
(240) 353-0681


The Program Management, Administrative, Operations (Clerical), and Technical Services program, hereafter referred to as PACTS II, is designed to establish a portfolio of Department-wide Indefinite-Delivery, Indefinite Quantity (IDIQ) contracts for non-information technology (IT) support services that will enable DHS business and program units to accomplish their mission objectives, as well as cross-organizational missions. In support of Executive Order 13360, PACTS II is a 100% SDVOSB set-aside consisting of two (2) Functional Categories (FCs) of services; FC1 will include Program Management (P), Operations (OS) (i.e. clerical), and Technical (T) services; and FC2 will include Administrative (A) services.

The contracts issued as a result of this solicitation will be available for use by all offices of the U.S. Department of Homeland Security (DHS).

The Contractor shall provide services under the designated Functional Category, in accordance with issued task orders (TOs). TOs will be issued in accordance with the procedures set forth in Section G of the resultant contract. Additionally, TOs may include incentives, performance- based measures, or option periods.

The scope of services under PACTS II is defined in Section C.


C.1.1 Objective

The primary goal of this acquisition is to establish a suite of Department-wide Indefinite-Delivery Indefinite-Quantity (IDIQ) contracts for non-IT (Program Management, Technical, Operations (Clerical), and Administrative) services that will enable DHS to accomplish mission objectives. The acquisition and resulting multiple award contracts will collectively be referred to as PACTS II and are designed to offer a broad range of services and solutions to fulfill component and departmental service needs. This Statement of Work (SOW) is comprised of two (2) comprehensive Functional Categories (FC) of services: (FC1) Program Management (P), and Technical (T) services; and (FC2) Administrative and Operations (OS) Services, (A). Specific requirements will be further identified and defined at the TO level.

C.1.2 Scope

The Contractor shall provide the full range of program management, operations, technical, and administrative services in one (1) or more of the Functional Categories to meet the mission needs of DHS. As identified in Task Orders (TOs), the services provided under PACTS II will support DHS on a nation-wide basis. The Contractor shall furnish the necessary labor personnel and materials (equipment, facilities, travel, and ancillary labor) required to satisfy the TO requirements. While the SOW identifies two (2) Functional Categories, the suites of resulting contracts are intended to satisfy a full range of related requirements but will not preclude the use of other vehicles and contracts to meet specific needs.

All prime Contractors awarded IDIQ contracts under PACTS II must be Service-Disabled Veteran-Owned Small Businesses. The primary North American Industry Classification System (NAICS) Code and size standard for each Functional Category are as follows:

C.2 Functional Categories

The Contractor shall furnish the full range of solutions and services necessary to meet the scope of the requirement of this contract and individual TOs issued under it. All solutions and services must meet the DHS policies, standards, and procedures identified in the individual TOs.

C.2.1 Functional Category 1 – Program Management and Technical – NAICS code 541611.

Program Management Services

Administrative Management and General Management Consulting Services. The Contractor shall provide support services on administrative management issues, such as financial planning and budgeting, equity and asset management, records management, office planning, strategic and organizational planning, site selection, and business process improvement. Services under this functional category may also include but are not limited to that of general management consultants that provide a full range of administrative; human resource; marketing; process, physical distribution and logistics; or other management consulting services.

Process, Physical Distribution, and Logistics Consulting Services. Contractor shall also provide support services in areas such as productivity improvement; quality assurance and quality control; inventory management; distribution networks; warehouse use, operations, and utilization; transportation and shipment of goods and materials; and materials management and handling.

Technical Services

Engineering Services. The Contractor shall provide services in the support of physical laws and principles of engineering in the design, development and utilization of machines, materials, instruments, structures, processes, and systems. The assignments undertaken may involve any of the following activities: provision of advice, preparation of feasibility studies, preparation of preliminary and final plans and designs, provision of technical services during the construction or installation phase, inspection and evaluation of engineering projects and related services.

Environmental, Technical & Other Scientific Consulting Services. The Contractor shall also provide support services to DHS components on environmental, scientific and technical issues. The Contractor shall provide assistance in such areas as the control of

environmental contamination from pollutants, toxic substances, and hazardous materials, identify problems (e.g., inspect buildings for hazardous material), measure and evaluate risks, and recommend solutions. Provide expertise support in areas, such as air and water quality, asbestos contamination, remediation, and environmental law. Also provide sanitation or site remediation consulting services.

C.2.2 Functional Category 2 – Administrative and Operations Services- NAICS code 561110

Administrative and Operations Services. The Contractor shall provide day-to-day office administrative support services, such as financial planning; billing and recordkeeping; and personnel.

Additionally, the contractor shall provide a range of business operations support services to include letter drafting; document editing or proofreading; typing, word processing or desktop publishing; and other secretarial services, answering telephone calls and relaying messages to clients, postal and mailing services and one or more other office support services, such as facsimile services, and word processing services.

Court Reporting and Stenotype Services. The Contractor shall also provide verbatim reporting and stenotype recording of live legal proceedings and transcribing subsequent recorded materials and any other business support services for example address bar coding services, bar code imprinting services, and mail presorting services.

Incumbent Details

34 Awardees of PACTS-II


Technical Requirements Review

Teaming Decisions


Proceed to Proposal